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Customer Service

PDC prides itself on the high quality service and support provided by our technicians and staff. Our many loyal, repeat customers confirm that PDC not only builds top quality machinery, but our focus on quality and solid mechanical designs results in machinery that is easily maintained and understood.

PDC serves a broad range of customers throughout the Americas and Europe, and has multilingual technical personnel fluent in Spanish and Portuguese.

Our Technical Group
The PDC technical group consists of experienced mechanical and electrical technicians, many PMMI Certified, who build and test machinery as well as install, service and provide training to customer personnel. Their primary goal is to make sure our customers operate at optimal efficiency, and that systems provide the long-term reliability that is PDC's trademark.


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PDC Direct
Simplifies parts ordering
PDC Direct is our exceptional parts system that makes it easy for customers to quickly get the spare parts, including blade assemblies, and technical service they need. Staffed by experienced people who know how to get you what you need quickly, PDC Direct is designed to satisfy all your spare part needs.

One of PDC Direct's features is a special identification card that accompanies every individual part shipped. In addition to the Packing List, this special card contains the part number, part description, quantity to keep on hand and other important information; everything you and your staff need to obtain the parts you need . . . quickly and easily.

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Service Policy
Response Time
PDC is committed to shipping inventoried parts on the same day we receive your confirmed purchase order, and to fill other orders as quickly as possible.

Assistance
PDC personnel are always ready to assist you in a helpful, cooperative and courteous manner.

• hablamos español • nós falamos português

Tel: 203.853.1516
Fax: 203.854.0834
E-mail:
service@pdc-corp.com

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Training
PDC provides customized training in the format that best meets the needs of your facility and staff. Typically, most of the training consists of hands-on demonstrations and coaching your staff right at the machinery, optimizing skill retention. We also offer more structured classroom-style training with handouts and teaching aids to complement the hands-on training.

Effective training techniques are used to insure that the concepts and information are conveyed clearly and are retained by your personnel. Training aids, specific to your model and application, provide concise reminders of how a given process should be performed and reinforce the learning process.

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Preventive Maintenance
PDC technicians are available for field inspections to insure machinery is running at its best. We can make recommendations and provide guidance regarding preventive maintenance, and perform those tasks as required.

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PDC Refurbishing Services
Since PDC machines are the most rugged machines on the market they often are retooled for new applications after many years of service. PDC offers refurbishing services, both in the field and at our plant. Since PDC machinery has so few moving parts, often just updating a few replacement parts and reworking the blade assembly will insure many more years of high performance and uninterrupted productivity - all extremely cost-effectively.

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Documentation
Every machine comes with the PDC Operational Manual, which has sections pertaining to:

Safety Precautions
Descriptions
Control Panel Functions
Operation
Blade Replacement
Troubleshooting Guide
Lubrication Schedule
Recommended Spare Parts List
Drawings - Sub-Assemblies
Touchscreen Program

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PLC Program
Servo Program
Machine Start Up and Sub-Assembly
Start Up
Shutdown
Machine Timing
Preventive Maintenance Schedule
Machine Setup Parameters
Electrical Schematics
Program Diskettes
Supplemental Manuals


Please contact us if you have any questions or comments.
© PDC International Corp. 2011